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Bringing AM Production Floors ‘Online’: How to Ensure Seamless In-depth Integration Between Both Worlds

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Today, online business is a given and 3D print factories are no exception. B2B sales transactions in the United States processed through ecommerce sites, login-portals and online marketplaces grew 11% to past $1 trillion for the first time in 2018*. Many 3D print factories are aware of this trend, but struggle to connect their nice customer-facing web portals into their AM production floors. How to bridge the gap between customers uploading 3D designs and reliable delivery of large volumes of orders? This presentation offers a deeper insight in how to set up cloud-based web-to-print portals for AM. Customers ordering online expect a secure 24/7 process with immediate feedback and fast turnaround. They no longer accept an email from an unsavvy customer service representative the day after, to pass a message from the AM data preparation expert about their design. They want instant quotations, direct notifications and monitor their orders throughout the fulfillment process. 3D print factories on their end do not want to lose time in waiting for a new design & chase orders, they crave for a central view on their order backlog.. Both parties will benefit if real AM-expertise can be automated online with deep integration with the production floor, regardless of the diversity of AM technologies and with minimal impact on personnel. * According to data published in the 2019 U.S. B2B Ecommerce Market Report.

Learning Objectives:

  • Understand that it takes more than a nice web-interface to bring an AM business and production floor online
  • Name in-depth integrations which are indispensable to set up a successful online AM business
  • David Flynn
    Sr. Manager Manufacturing Solutions
    Materialise